Terms & Conditions

The information contained in this website is believed to be accurate and current. However, it is provided in good faith on an “as is” basis.

Please note: We reserve the right to change these Conditions of Use at any time and without notice. It is your responsibility to ensure you review and understand these conditions on each occasion you use this website. Use of this website confirms your understanding and acceptance of our website policies including; Conditions of Use, Privacy Policy, Warranty Returns, and Freight Information.

Welcome to our online store! Natural Animal Solutions and any affiliated associates provide their services to you subject to the following conditions. If you visit, shop or use this website you accept these terms and conditions. Furthermore you acknowledge that any use of this website including any transactions you may make are subject to our terms and conditions as specified below and as specified within our other key sections; Privacy Policy, Warranty Returns and Freight Information.
Vouchers, Coupons and Discount Offers

Unless explicitly stated, all coupons, vouchers or other discount codes are limited to one use per customer/household. Natural Animal Solution reserves the right to cancel orders deemed to be in breach of the above mentioned condition. If your coupon/voucher has a minimum purchase requirement, other charges such as shipping may not apply towards the minimum purchase amount. Coupons, vouchers or other discounts are not factored into free shipping calculations. Coupons and vouchers are not redeemable for cash. Coupons and vouchers cannot be replaced if lost, stolen, or deleted. Natural Animal Solutions reserves the right to cancel or discontinue a coupon or voucher code at any time.
Site Policies, Modification & Severability

Please review our other policies, such as our Shipping and Returns policy, posted elsewhere on this website. These policies also govern your visit to our online store. We reserve the right to make changes to our website, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining conditions.
Electronic Communications

When you visit Natural Animal Solutions or send emails to us, you are communicating with us electronically. In doing so you consent to receive communications from us electronically. We will communicate with you via email or by posting notices on this website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Your Membership Account

If you use this website, you are responsible for maintaining the confidentiality of your account information and your account passwords. You are also responsible for restricting access to your computer should it have saved passwords or account login information stored.

Further you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Natural Animal Solutions and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their discretion.

Privacy & Security

When purchasing from Natural Animal Solutions your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard.

At Natural Animal Solutions we take protection of your private information very seriously and understand it is an important concern.

You can use our web site without disclosing your personal data. You are not required to provide personal information as a condition of using our site, except as may be necessary to provide you a product or service at your request.
Credit Card Details

Sensitive credit card payment details are never stored on our website or within our internal database system. All payment details are securely transmitted through an encrypted eWay gateway in real time to our banking partner NAB.

For orders placed with us over the phone, our Customer Service team members will need to obtain your credit card details to process the transaction. Immediately following the call the credit card information will be destroyed.
Changes to this Privacy and Security Policy

We reserve the right, at our discretion, to modify or remove portions of this Privacy and Security Policy at any time. This Privacy and Security Policy is in addition to any other terms and conditions applicable to the web site.
Acceptance

To make use of this website you are required to accept and comply by the website Terms and Conditions. These include terms, conditions, notices and disclaimers. You should read these before making use of the website. Your use of the website indicates your agreement to the following our Terms and Conditions.

Shipping Terms & Conditions

Same Day Processing Conditions:

Same day processing is NOT same day delivery, standard delivery times will still apply. All items ordered must be in stock and available to be shipped from our Victorian manufacturing facility. Same day processing excludes public holidays, promotional days and events that attract an unusually high number of orders over a short period of time i.e. percentage off sales or free shipping promotions.
We pride ourselves on getting your items out to you as fast as possible, with the greatest of care to ensure you get exactly what you wanted and it all arrives safe and sound. If you place your order and you realize you made a mistake or would like to add something or edit something contact us right away, we will do our best to accommodate your request if we still have the order being processed i.e we haven’t shipped it yet.
Shipping Options, Exclusions & Conditions:

Deliveries will be shipped via a carrier of our choosing, currently either Australia Post, Couriers Please or Fastway Couriers, and can only be extended to areas reachable through these carriers which may exclude extremely remote locations. If you are unsure about your location you may contact us prior to ordering. We reserve the right to cancel orders that cannot be delivered at reasonable cost.
Please ensure suitable provisions are in place to handle your delivery when it arrives. Our freight costs do not cover instances whereby the driver cannot complete delivery due to unforeseen problems preventing delivery.
Please note we do not offer international shipping.
Authority to Leave (ATL): Although we do not recommend leaving orders unattended when not home to accept delivery, you may request this service with any delivery. You may do this by placing a short note, such as; ‘Please leave order if not home’, in the order comments section found on our checkout page.

Returns Policy

Your complete satisfaction is our top priority! We accept returns of packages within 30 days of the sale date. If your product is damaged or not as described on our website, we will gladly exchange it for an alternative or provide a refund. All we ask is that the product is not used or expired, is in the same condition you received it and is in the original box and/or packaging.

You are entitled to a refund, replacement or credit from Natural Animal Solutions when an item purchased fails to meet one of the consumer guarantees as per the Australian Consumer Law (ACL), i.e. the product:

Is faulty or of unacceptable quality
Does not match the description or sample
Is unfit for the intended purpose (i.e. does not do what it is meant to do)
Is not delivered in a reasonable time frame
Proof or purchase must be provided (proof of purchase details are outlined above)
1. Used, damaged or soiled returns will not be accepted and will be returned at the customer’s expense.

2. Customers are responsible for freight costs associated with returning goods for refund, credit or exchange (errors excluded).

Natural Animal Solutions accepts no responsibility for loss or damage caused during return transit.
I have received confirmation from you that my product needs to be returned – What now?

Package the item(s) for return: You will need to repack the product well enough for shipping and well enough to prevent further damage. We cannot be held responsible for any damage caused during return transit due to inadequate protection. Any physical damage caused may also void any existing warranty coverage on the product.
What to include with the return: Along with the faulty goods please include a copy of your receipt (not the original) and a fault description with sufficient details to highlight any suspected faults. Please be sure to also include your personal contact information in case these details have changed since the time of your purchase.
Addressing and Labelling: Clearly mark your Online Order Number (e.g. #1303317256 our example) on the outside of the packaging along with our return delivery address (see below). This will ensure your return is handled by the correct department and will avoid possible delays. Failure to label the return correctly could result in the parcel not being accepted by our staff.
139-141 Beaconsfield – Emerald Rd
Beaconsfield Upper
Vic 3808
For all returns enquiries, send an email to info@naturalanimalsolutions.com.au. Once your return is received, you will receive a full refund (excluding postage), along with an email confirmation, or an exchange, as per your request.