We’re all about tail-wagging happiness for your furry friends! If you find yourself less than thrilled with your natural pet products, don’t fret.

Our 30-day money-back guarantee kicks in from the moment your pet’s goodies arrive. Just drop us a line at orders@naturalanimalsolutions.com.au within this timeframe, and we’ll work our magic to resolve any concerns.

Now, let’s get down to the nitty-gritty: There are a few rules of the pet kingdom. Consumers won’t be entitled to a repair, replacement, or refund under the consumer guarantees if:

• They had a change of heart or discovered a better bargain elsewhere – even if it’s a matter of pet palate preference. 
• The product hiccup was due to misuse.
• They were already aware of the issue before making the purchase, unless it’s a different problem that wasn’t clear at the outset.

For a secure and pawsitively smooth return, go ahead and use Registered Post and prepay postage. We also recommend adding insurance to your parcel – it’s like a security blanket for your pet’s favourite goodies. If you skip the insurance, though, we can’t fetch lost or damaged parcels like a game of fetch with a frisbee, unfortunately!

Oh, and here’s a nugget of wisdom: If you’re returning an item from a discounted set or bundle, the refund math might look a bit different.

To kick off your pet’s return adventure (or chat about unusual sleeping positions for pets), reach out to our fantastic customer service team at orders@naturalanimalsolutions.com.au. Your pet’s happiness is our mission!