Shipping Conditions

 

Same Day Processing Conditions:

  • Same day processing is NOT same day delivery, standard delivery times will still apply. All items ordered must be in stock and available to be shipped from our Victorian manufacturing facility. Same day processing excludes public holidays, promotional days and events that attract an unusually high number of orders over a short period of time i.e. percentage off sales or free shipping promotions.
  • We pride ourselves on getting your items out to you as fast as possible, with the greatest of care to ensure you get exactly what you wanted and it all arrives safe and sound. If you place your order and you realize you made a mistake or would like to add something or edit something contact us right away, we will do our best to accommodate your request if we still have the order being processed i.e we haven’t shipped it yet.

Shipping Options, Exclusions & Conditions:

  • *Free shipping calculations are based on the total amount payable for your order (excluding shipping costs) and may not apply when a discount coupon or voucher has reduced your order total below the $99.99 threshold required to qualify for free shipping.
  • Deliveries (free or otherwise) will be shipped via a carrier of our choosing, currently either Australia Post, Couriers Please or Fastway Couriers, and can only be extended to areas reachable through these carriers which may exclude extremely remote locations. If you are unsure about your location you may contact us prior to ordering. We reserve the right to cancel orders that cannot be delivered at reasonable cost.
  • Please ensure suitable provisions are in place to handle your delivery when it arrives. Our freight costs do not cover instances whereby the driver cannot complete delivery due to unforeseen problems preventing delivery.
  • Please note we do not offer international shipping.

Authority to Leave (ATL): Although we do not recommend leaving orders unattended when not home to accept delivery, you may request this service with any delivery. You may do this by placing a short note, such as; ‘Please leave order if not home’, in the order comments section found on our checkout page.